News by: Jared Peters ,22 OCT 2013
"Protection Plus" a plan to take Customer Service to the next level that will essentially be an extended warranty for Samsung devices and consumer appliances,Customer Support is one of the most important pieces of any retail business and Samsung is taking it seriously.That’s a pretty broad scope of a patent, but considering how often Samsung tries to push their mobile business, I think we could expect to see some type of Applecare-esque extended service where you pay some type of fee either up front or month-to-month to get guaranteed coverage regardless of what happens to your device. (Although, the way the patent reads, this could definitely also extend to TVs or even dishwashers)
Samsung has already made strides into getting into the brick and mortar retail space by opening Samsung Experience stores, including some space in Best Buys across the country. They could easily offer warranty services and repairs in those stores, all while making a little extra cash. Plus, it would give consumers a great reason to switch over from Apple products (or any other Android products, for that matter) to a Samsung product.
news source: androidpolice.com
